Return and Reinbursement

**Worn, used, damaged items and/or items without original packaging cannot be accepted for a refund.**

 

RETURNS

We, at Certified Crown, want you to be completely satisfied with your purchase. Unworn, unused, and undamaged jewelry, in its original condition, with all original packaging, may be returned for a full refund within 30 days of delivery. If you want to return an item, just let us know at admin@certifiedcrown.com.

We will issue you a return packaging label for you to ship your item back.

Certified Crown offers Free Return Shipping on all US Orders.

We do not offer Free Return Shipping on International Orders.

Please include the original packaging and the packing slip. Once we receive the package, we will issue the refund in within 7 business days.

Outbound Shipping fees (for products sent to you) are non-refundable.

Your refund will be applied in your original form of payment.

Your banking institution may take additional time to process and post the credit to your account once they have received this information.

Certified Crown will not issue refunds for items that arrive to our facility worn, used, or damaged in any way.


DAMAGES / DEFECTS

If your items arrived damaged, we will work with you to resolve this issue.

Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Please keep all damaged packaging materials, including the box and all inside contents.

Certified Crown will note the issue with the carrier in order to file a damage claim. Damage claims will aid in the refund and replacement of your item by the carrier. Packaging materials must be kept or we will be unable to process a damage claim with the carrier.

Claims must be reported immediately by emailing us at admin@certifiedcrown.com. Please provide images of the damaged products. Claims received after 3 business days of delivery will not be processed.

By completing a purchase with Certified Crown you are agreeing to our returns policy.

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